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How 4nn1 Handles Your Personal Data

At 4nn1, we take how we handle your personal data seriously — from the moment you open an account to every transaction you make via UPI, Paytm or…

Data collected only as neededUPI & Paytm account context protectedYour right to access your dataClear retention periods
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4nn1 How 4nn1 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is used, want to request a copy of what we hold, or need something corrected or deleted, our privacy team is reachable through…

Email the Privacy Team Send your data request, correction or deletion enquiry to our dedicated privacy address. Include your registered account email so we can locate your record without delay and respond within the committed window.
Live Chat Support Use the live chat widget inside your 4nn1 account to raise a privacy question in real time. Our agents can log the request and escalate it to the privacy team on your behalf during support hours.
In-Account Help Centre The Help Centre under your account settings includes a dedicated privacy section where you can submit a structured data-access or data-deletion request. Responses are tracked and timestamped for your records.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

4nn1 applies layered security and clear retention rules across every data category we hold. From cookies to payment identifiers, each type of data has a defined purpose and a defined lifespan.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser at any time; essential cookies cannot be disabled as they are required for your account to function.

Payment Data Security

Payment identifiers — including UPI VPAs and Paytm wallet references — are encrypted at rest and in transit. We retain only the data required for transaction reconciliation and fraud detection, and never store full card or bank credentials on our servers.

Account Security

Your account is protected by password hashing and optional two-factor authentication. Suspicious login attempts trigger automatic alerts sent to your registered mobile number, giving you immediate visibility of any access you did not initiate.

Data Retention Schedule

Account data is held for as long as your account remains active and for a further period required by applicable law after closure. Transaction logs are retained for the minimum period mandated by financial regulations; marketing preferences are cleared as soon as you withdraw consent.

Third-Party Data Sharing

We share data only with processors that are necessary to deliver our service — payment gateways, KYC verification providers and cloud infrastructure partners. Every processor is bound by a data-processing agreement that prohibits use of your data for their own purposes.

Requesting Changes to Your Data

You can request access, correction or deletion of your personal data at any time through our privacy team. Where deletion conflicts with a legal retention obligation, we will explain what we can and cannot remove and give you a clear timeline for what will be erased.

Common Questions About Your Data at 4nn1

The questions below cover the data rights and privacy situations that come up most often. If your question is not answered here, contact our privacy team directly through the channels listed on this page and we will respond within the committed timeframe.

We collect your name, email address, mobile number and the payment identifiers you use — such as your UPI VPA or Paytm number. We also collect device and session data automatically to secure your account and prevent unauthorised access.

Yes. Submit a data-access request through the Help Centre in your account settings or email our privacy team directly. We will compile and send you a copy of your personal data within 30 days of receiving a verified request.

You can raise a deletion request via live chat or our privacy email. We will remove data we are not legally required to retain and notify you of anything we must keep, along with the legal basis and the date it will be erased.

No. Payment identifiers linked to UPI or PhonePe are shared only with the payment gateway that processes your transaction. We do not share financial data with advertising networks or marketing partners under any circumstances.

After account closure, we retain data for the period required by applicable Indian financial and anti-fraud regulations. Once that period expires, your personal data is permanently deleted from our active systems and backups.

We use essential cookies (required for login and account security) and optional analytics cookies (used to improve the lobby layout). You can disable analytics cookies in your browser settings; essential cookies must remain active for your account to work.

Some details — such as your display name — can be updated directly from account settings. For corrections to identity-verified fields like your registered mobile number, contact the privacy team with supporting documentation and we will update your record promptly.

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